Cancellation of the order by the customer is allowed under the following conditions:
→ In the case of cancellation until 72 hours before the event, a fee of Euro 25.00 will be charged:
→ In the case of cancellation until 48 hours before the event, an amount equal to 50% of the order value will be charged;
→ In the case of cancellation after 48 hours from the event, the full cost of the order will be retained.
Customer’s change of order reservation is allowed at any time but will be charged a surcharge of €15.00 per changed order.
Gimmebike reserves the right to cancel and/or cancel the order(s), guaranteeing a full refund to the customer, whenever it deems it necessary to take the action in order to protect the safety of its assets and employees or partners.
Gimmebike is not obligated under any circumstances to reimburse the customer for the cost of the reservation in the event of anomalies resulting from mechanical and/or electronic problems of the bicycles being rented, since it is a service provider and not a manufacturer of the means used. Gimmebike, in the event that the anomalies reported by the Client prevent the use of the means and are found by Gimmebike staff following the report, reserves the right to issue a voucher for the use of a service of equal value or to apply a discount on subsequent orders.
